We offer a "hassle-free" service. You only need to provide a solid, level base and the required electrical supply—we handle the rest. From professional delivery and positioning to filling and testing the water, our team ensures you are ready to soak.
Most models fit through a standard side gate on a specialized spa dolly. If your access is tight or has sharp turns, don't worry—we can perform a video site survey. In rare cases where a crane is needed, we will manage the logistics for you.
For in-stock items, delivery usually takes 2–6 weeks. On the day of installation, once we’ve filled the tub, it will need a few hours (usually overnight) to reach your perfect temperature. You’ll be ready for your first dip the very next morning!
Yes. We offer flexible finance options to help spread the cost into manageable monthly installments. You can check your eligibility during checkout or speak to our team for a custom quote.
Energy efficiency is our priority. Thanks to our high-density insulation, most customers spend between £1–£2 per day on electricity. This varies slightly depending on usage, insulation, and local energy prices, but we can provide specific estimates for your chosen model.
Because a filled hot tub is extremely heavy, it cannot sit directly on grass or soil. You’ll need a solid, level foundation like concrete, paving slabs, or a reinforced timber deck. Not sure if your deck can handle it? Just ask us!
Much less than you think! It takes about 5–10 minutes a week to test the water and add the necessary minerals. We recommend a full water change every 3–4 months to keep everything crystal clear.
Alternating between the intense heat of a sauna and the freezing chill of an ice bath is a game-changer for recovery. It flushes out toxins, reduces muscle inflammation, and provides a natural "reset" for your nervous system.
Start slow! We recommend just 1 minute for your first time. As your body adapts, you can gradually work up to the 2–5 minute range. Listen to your body—consistency is more important than duration.
We are with you for the life of your product. If a problem arises outside of the warranty period, our in-house engineering team is available for repairs and servicing to get you back in the water as quickly as possible.
Models vary in:
· Jet systems
· Seating layout
· Size
· Insulation
· Features like lighting and hydrotherapy
You can explore these features directly on each product page.
You'll need:
· Test strips
· Sanitiser (chlorine or bromine)
· pH balancers
· Shock treatment
· Filter cleaner
Our Starter Kits include everything you need.
Not at all — once you get into a routine, it takes just a few minutes a week.
This is usually caused by:
· Low sanitiser levels
· Poor filtration
· High usage
✔ Solution: Shock the water, clean filters, and rebalance chemicals
A strong smell often means:
· Build-up of contaminants
· Not enough sanitiser
✔ Solution: Shock treatment and check sanitiser levels
Foam is typically caused by:
· Body oils, lotions, or detergents
✔ Solution: Use a foam reducer and shock the water
This usually indicates algae or metal imbalance
✔ Solution: Shock immediately and rebalance water
· Chlorine
o Fast-acting
o More affordable
o Needs more frequent dosing
· Bromine
o Gentler on skin
o Longer-lasting
o Better for higher temperatures
A powerful oxidiser that:
· Breaks down waste
· Clears water
· Improves sanitiser performance
Yes — each one plays a role in keeping your water:
· Safe
· Clean
· Comfortable
2–3 times per week is ideal.
Small, regular adjustments are best — not large, occasional ones.
Typically:
· 15–30 minutes for most treatments
· Always follow product instructions
· Rinse with water weekly
· Use a filter cleaner monthly
· Reduced water clarity
· Poor flow
· Visible wear
Established in 1996, we are one of the UK's most experienced retailers of hot tubs, swim spas, saunas, and ice baths.
Whether you're looking for a luxury hot tub, an energy-efficient swim spa, or a wellness solution for your home, our expert team provides professional advice, installation, and ongoing support across the UK.
Explore our range and discover why customers trust us for high-quality spa solutions and long-term service.
Speak with our experts or visit our showroom to explore our full range of hot tubs, swim spas, saunas and ice baths.
