Orders and Returns

At Hot Tub Barn, we understand the importance of timely and secure delivery.

Here's what you need to know about our shipping and delivery policies:

1. Courier Deliveries: Most of our orders are dispatched via courier due to the hazardous nature of spa chemicals.
However, there are a few exceptions like Silver Ions, Aquachek test strips, Immerse sachets, and Spa Fusion sachets which are non-hazardous and can be posted.

2. Shipping Costs:

FREE Shipping: For orders over £80.

Flat Rate: £9.80 for chemical orders under £80.

Reduced Rate: £3.50 for small orders of certain non-hazardous items.

3. Large Products: Products like Hot Tubs, Swim Spas, Pools, and Shelters have their own delivery/installation policies.
Please refer to individual product listings for more details.

4. Dispatch & Delivery Times: We aim for a swift dispatch, usually within 24 hours, often on the same day. Our standard delivery
is via a 48-hour service with our trusted courier partners. Reduced rate shipping orders are dispatched via Royal Mail 1st Class post.

5. International Deliveries: While our free delivery option is exclusive to UK mainland addresses, we can arrange
deliveries outside the UK. Please contact us for more details and costs.

6. Delivery Surcharges: Certain areas like Scotland, Scottish Isles, Northern Ireland, Isle of Wight, Isle of Man, Channel Islands, and Isles of Scilly may incur additional delivery surcharges. We'll contact you regarding any extra charges after you place your order. If you decide to cancel at that point, we'll issue a full refund.

7. Areas We Can't Deliver To: Due to courier restrictions, we cannot deliver to the Scottish Isles, certain areas in Scotland, and Northern Ireland.

Privacy & Security

1. Secure Shopping: Our website is hosted on private, dedicated servers ensuring maximum security. Your credit/debit card details are encrypted and never shared with our servers.

2. Privacy Policy: Your privacy is paramount. We will never sell your details to any third party. For a detailed understanding, please refer to our privacy policy.


Shopping with Hot Tub Barn is a breeze. Browse, add items to your cart,and proceed to checkout. While first-time customers can check out as guests, we recommend signing up for an account to avail member-only offers and a seamless shopping experience.

Returns & Replacements

We accept returns only on faulty goods. If you need to request a return or have any issues, please contact us. Your statutory rights remain unaffected.


Pricing & Promotions

We strive for accurate pricing. However, in case of discrepancies, we reserve the right to cancel/refund orders before dispatch.
An order is considered accepted only upon dispatch.

We Love to Answer all Your Questions