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Customer Support

Here to serve and assist you
Welcome to Our Dedicated Customer Support Center

At Hot Tub Barn, we deeply value the trust you place in us. It's not just about offering exceptional products or services; it's about ensuring that every interaction you have with us is seamless, informative, and empowering.

Whether you're encountering a challenge, seeking expert advice, or simply have a question about our offerings, our dedicated team is here to guide you. We understand that every query is unique, and we're committed to providing you with timely and accurate solutions.

If you are not satisfied with any aspect of our/product service you can tell us about your complaint in the following ways:

  • Personally: 41 Robjohns Road, Chelmsford, Essex, CM1 3AGEmail: complaints@hoCubbarn.co.ukTelephone: 01245 265036
  • Telephone: 01245 265036
  • Email: complaints@hoCubbarn.co.uk

How long will it take?

We understand that timely support is crucial to you, and we always strive to provide prompt assistance within 5 days.
However, there may be instances when it takes a bit longer for our customer support team to reach out. This delay often arises when addressing particularly complex issues that require a deeper investigation to ensure we offer the most accurate and effective solution.

We appreciate your patience and understanding during such times. If you're experiencing an extended wait, we recommend checking our FAQ section for immediate answers to common queries.

Additionally, you can always drop us an email detailing your concern, and we'll prioritize getting back to you as soon as possible. Your satisfaction remains our top priority, and we're committed to assisting you in every way we can.

Seeking Common Ground

We always strive to find common ground and work collaboratively with our valued clients. However, if we cannot reach an agreement despite our best efforts within 8 weeks and your complaint relates to our credit brokerage service, we will provide reason for delay in writing and send a new date for final decision.

We genuinely strive to address and resolve any concerns related to credit brokerage within our organization. We understand the importance of your peace of mind. If, after receiving our final decision letter or waiting for 8 weeks, you feel the need for further resolution, please know you have the option to approach the Financial Ombudsman Service (FOS). We're committed to ensuring your concerns are heard and addressed.

Financial Ombudsman Service

If you want the FOS to investigate your complaint you must contact them within six months of the date of our final response letter.

Financial Ombudsman Service
Exchange Tower
E14 9SR

Telephone: 0800 0234567
Email: complaint.info@financial-ombudsman.org.uk
Further helpful information can be obtained from visiting their web site at: