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Frequently Asked Questions

Most Common Customer Questions

We've compiled a list of the most asked questions by our customers. Please feel free to reach out to us if you don't find what you're looking for.

Hot Tub & Swim Spa

Pre-Delivery FAQ's

Do you need planning permission to install a hot tub?
Planning permission is not normally required for items of a relocatable/temporary nature like a hot tub or swim spa, however, if you live in an area of outstanding natural beauty, or listed property or a conservation area you would do well to seek advice from the planners before installing your pool or spa.

What do you need to prepare before installing a hot tub?
To install your hot tub, you only need to worry about three things: a solid, level base to stand it on, a power outlet to provide the juice, and a hose pipe to fill it up with - it really is that simple. If you plan to sink the spa, there will be the added consideration of access to the component door for servicing, so do bear that in mind when planning and preparing your base. Always get full installation instructions from your supplier, which should include specific advice on sinking the model purchased.

How do you actually move and install the hot tub?
Most hot tubs are very heavy and easily damaged, so if you intend to move one make sure you have plenty of help and good dollies/trailers to help move the spa. It is usual to put a hot tub on its side for moving, but take care not to put it on the pumps side as the door on most hot tubs is very weak (some hot tubs have to be transported flat). Note: Hire a trailer or flat bed to drive from one address to another, most hot tubs will not fit in a luton or a transit van. If in doubt call in a hot tub company who will be expert in moving spas and insured.

Post-Delivery FAQs

How long should it take a hot tub to get hot?
Firstly, we must remember hot tub heaters vary considerably, from 1KW up to 6KW, and the volume of water to be heated varies, as does the mains water temperature from summer to winter. As an example, let's look at a 300 gallon hot tub with a 1.5kW heater, with summer temperature mains water. You should expect this to be hot in about 20 hours. Bigger spas, different heaters and winter mains water will all have longer or shorter heating times. A final point - hot tubs are designed to be hot 24/7. Once a hot tub is hot you are only ever topping up lost heat. A 1.5KW heater will put about 3 degrees of heat into a spa per hour, so a typical 1/2 hour use will drop the spa temperature about 1 degree, meaning it will take about 20 minutes to recover.
Hot tubs are made in many different ways using many different materials. The least expensive designs will cost about £5 a week to own, up to £30 for other designs. Why the huge difference? Does the spa come with a Thermal cover or just a thin floating cover made of bubble wrap? Most heat escapes from the top so a good quality thermal cover will save you loads of money. Is the spa insulated with foam or reflective materials? If it is not, then your expensive heat is just floating off into the garden. If the spa has an air blower, this will look nice, but have no therapeutic value and cost a fortune in waste heat. As the air travels from the bottom of the spa to the top it absorbs the water heat and takes it straight out in to the air. If you can see air vents in the cabinet then this means valuable heat is being lost to the outside, instead of being recycled back into the spa water. Hot tubs are designed to be kept hot 24/7. If they are built correctly, an average 300 gallon hot tub used 1/2 hour per day, every day, with an average 15p per kW energy cost will cost the owner about £260 a year. Larger hot tubs with more surface area and longer use periods, in colder climates like Scotland, and with higher energy costs, will cost more.

Is it more efficient to keep your hot tub hot, or heat it up for each use?
If your use pattern is to use your spa most nights, then provided your spa has been made with a good cover and quality insulation, it is best to keep the spa hot. This way, your heater will cut in and out as it needs to, and in summer may hardly come on at all. If your use pattern is less often, and/or your spa is not insulated to a very high standard, then you are much better off turning it off between use. Note: In the winter, because of the risk of freeze damage if the spa is not being heated, it should be completely drained if you are switching the heat off.

What is the average temperature for an outside hot tub?
Well, this depends on the time of year and season. If we are talking summer, then most people keep the spa at about 37C-ish, which is about body temperature - much lower than this and the water will feel cold! In the middle of winter, I think it is normal to be at 40C or even 41/42C. Any temperature over 37.5C will feel warm, but as the winter can get down to -5C or -6C you will need the water temperature to combat the cold. In water this hot keep drinking lots of water to stay hydrated.

Health Questions

How long should you stay in your hot tub?

There is no recommended time limit for bathing in your hot tub, however, it is best to keep yourself hydrated whilst you are in the spa and drink plenty of water. You should also take care to maintain your sanitizer level, which will deplete over a few hours of bathing.

Are hot tubs good for your skin?
Water is good for your skin, but hot water over a long period will cause your skin to dry out. It is important to maintain the correct pH and Sanitizer balance so as not to cause skin irritation. I would always suggest that a good moisturiser is used all over after using your hot tub.

Can hot tubs cause headaches?
It is most important to drink plenty of water if you are in your hot tub for a long time at high temperatures. If you do not keep hydrated, then you could give yourself a headache which may lead to faintness or dizziness if you aren't careful.

Spa Maintenance Questions

How do you drain a hot tub?
Many hot tubs have bottom drains which you connect to a hose pipe and run to a drain. However if you have not got a bottom drain then this is not a big problem as you can purchase a submersible pump and roll flat hose and can drain the spa that way just as easily.

What is an air lock in a hot tub?
Air locks happen when the hot tub is being filled with water. It is possible for both ends of a plumbing system to simultaneously fill up with water at both the suction end and the return end which sometimes leaves an air lock in the plumbing. This can cause both heater and pump problems. To overcome this issue it is suggested to push the hose pipe down into where your filters screw in which will purge all the air out of your important heating and circulation systems.

How do you mend hair line cracks in your hot tub?
To prevent shell problems it is a good idea to invest in a good solid, flat base when you first buy your hot tub. Sometimes, however, even this is not enough to stop hair line cracks forming when the hot tub gets old. Over heavy covers, people sitting on the edge or poor manufacture can all result in the same problem of hair line cracks. To stop a crack getting worse drill a small hole at the end of the crack with say a 4mm drill. Once you have stopped the crack you must now repair the damaged shell. With most spas you can remove the wooden sides and then re-fibreglass the area behind the crack. With some shell materials you can buy Acrylic pellets and melt them with acetone, this can be carefully applied to the visible side of the crack to make good the hole. Sometimes depending on the shell material you can grind out around the crack and once the fibreglass has hardened you the pellets and acetone to make a mixture and fill in the ground out section. If in doubt, consider calling in your dealer to undertake this work.

How do you repair an old hot tub cover?
This is not easy unless you have access to an industrial sewing machine, Marine grade vinyl and a huge shrink wrap machine to heat-seal your polystyrene inner cores. I think that when a cover fails, which is very common at about 4-5 years, you need to buy a new one from a reputable manufacturer.

How do you remove limescale and biofilms from the inside of the pipe work?
Once a year you need to treat your spa to hot tub System Cleaner. This is designed to clean out and remove Limescale and Biofilms from the insides of the pipes that you cannot scrub. Simply add system cleaner to Hot tub water before your 3- 4 monthly refill and allow to circulate for an hour. Then drain and refill with clean water drain and refill a second time and you are good to go. Note remove your filter during this process and soak in cartridge cleaner, then power wash before refitting to clean water.

How do you replace the electrical panel on a Riptide hot tub?
First disconnect spa from power supply, find the front and remove the door which is held in place by 4 screws. Set in the middle of the opening is the control panel. Remove the two small screws which hold the cover in place and then disconnect each sensor or cable one at a time making sure in each case to mark clearly where each cable or wire came from. Once all the cables are removed there are two retaining screws in the back of the panel and you can remove the box by pushing it to the left. Once removed put new box in to position, push to the right and re install the 2 retaining screws, then cable by cable refit all cables and sensors back to the correct terminals. put cover back on replace door and turn on the power, job done in about 1 hour.

Is my Riptide Ozone generator really working?
A Corona discharge ozone generator can appear to be working, when in fact it is not working at all. The bubbles associated with ozone systems in spas will appear whether the ozone generator is functioning or not. The reason for this is because the generator creates an ozone, but relies on a flow of air drawn through a Venturi to mix the ozone with your spa water. It is quite possible for the generator to stop working, but for bubbles to still appear but no ozone has been produced.

So how do I check if my Riptide Fresh water Ozone generator is working?
Remove the wooden door to the compartment with all your pumps etc inside. Sit looking into the compartment and identify the power supply lead to the Ozone generator and then attach an AMP clamp the reading should be .3 Amps. If you do not get a reading check the Fuse which on later models is fitted with in the Generator box but is accessed from outside next to the Ozone outlet. The fuse is a .5amp fuse and if this has blown needs to be replaced before testing the amps again.
Any current less than .3 amp means the ozone generator is failing and should be replaced the part number for a new unit to current spec is 72603 which includes new Venturi,new pipe and one way valve.

Why will my hot tub not stay hot?
This could be down to a faulty part like a failed heater, circulation pump or thermostat, or even simply that there is not enough water in the hot tub. However, if the spa heats up again after use, then your spa is using more heat than your heater can replace. If this is the case, you could fit a larger heater (if your power supply allows), or you could avoid using the blower, which takes a lot of heat out of your spa. Many spas also turn the heater off when the jet pumps run - there is normally a jumper on the control box to switch on full-time, but again it will take more power, and you must get an electrician to check whether you have the correct supply cable and fuse.

I have frozen hot tub pipes, what can I do?
If you have been caught out buy a cold snap and your Hot tub is now full of water and frozen then you are looking at a very expensive lollipop! When water freezes it expands and the plastic pipe work in most Hot tubs will crack. All you can do is wait until it thaws turn the spa on and look for leaks. Better still is drain down your spa in advance of cold weather or keep it hot and ready to use.

Why is my hot tub Cover waterlogged?
Hot tub covers are made of dense polystyrene wrapped in polythene and then put in to a vinyl cover. When new this is a light and strong way of keeping the heat in and the garden leaves and children out of the spa. However as the cover gets older the corrosive chlorine and ozone that is used to kill bacteria in the spa water also starts to break down the polythene wrapping around the polystyrene core. Over time usually about 4-5 years the polythene becomes porous and allows the steam from the Hot tub to rise up in to the core until it becomes too heavy to lift. When this happens it is too late and a new cover is required.

How do you stop hot tub leaks?
If your Hot tub leaks there is no other solution than take off the side identify the problem and either replace the seal or union or cut out faulty fitting or joint and clean and re glue new pipe work. This is normally a job for a trained spa technician.

Water Care FAQs

What does an Ozone generator do?

Introducing Ozone to the spa water after the heater as part of the circulation system is quite normal. The Ozone generator creates very high levels of ozone which in turn oxidises bacteria in the circulation system. If you do not have an Ozone system then you will use more sanitizer like Chlorine. Note UV Ozone system need to have a new bulb every year! CD ozone systems last longer but generally need changing every 5 years or so.

Can you put soap into a hot tub?
The idea of bubbles in your hot tub may at first appeal, but when the bubbles rise up out of the spa and block the light, and then start to blow around the garden, you will probably change your mind. As a general rule no soap or detergents is best. I personally shower before I use the hot tub, to clean off any shampoo, body wash or detergents in my swimming costume. If I have guests around, I also ask them to shower, so they do not bring any soaps in to my spa. If there is a small amount of soap in the water, then a few drops of Foam Reducer will make the water nice again. The detergents which get into the spa from shampoo and body wash are not really doing any damage, but are not nice to bathe in either.

What do you add to raise Alkalinity in hot tubs?
You can raise your TA level with a good quality alkalinity increaser chemical, like Hot Tub Barn Alkalinity Increaser, which is sold in 1kg child-proof pots.

What if I do not put chemicals in to my hot tub?
If you do not want to put any chemicals in to your hot tub, no problem. But you must drain down and refill after each use and ensure that the water is never in the spa for more than 12 hours! If this seems like too much hard work and you want to keep the same water in the spa for up to 3-4 months then you have to balance Alkalinity, PH and Sanitizer or your water will become foul and dangerous.

How do you clean a hot tub filter?
Filters will over time clog with dirt and grease until they no longer allow water to flow through. When this happens jets can feel less strong and heaters may cut out. On a regular basis it is important to thoroughly clean your filters, First of all remove the filter or filters from the spa and then soak for 24 hours in a bucket full of Hot tub Barn cartridge cleaner. This will chemically break down the grease so that when you remove from the cartridge cleaner and wash with a hose it will be back to new again.
HARD WATER: If you live in a hard water area then it is important to use a pressure cleaner as well as to soak in cartridge cleaner. The pressure cleaner will remove the calcium that has built up in the filter and blocks the filter holes. Calcium is white and a clean filter is white and sometimes it is not easy to see but if there is calcium in the filter it still will not allow the water to pass through. Instant filter cleaner is the light version of cartridge cleaner, just remove the filters and spray with the trigger bottle, leave for 20 minutes then rinse with a hose or pressure washer and then refit to spa. Use instant filter cleaner every couple of weeks and it will reduce the number of times each year you need to soak your filters in cartridge cleaner.

How long do you have to wait to get into your hot tub after shock dosing it?
If you are shocking the spa with Non Chlorine Shock then allow 10 minutes for it to all mix in and get right in. If you are using Chlorine granules then you must wait until the Chlorine level has returned to 5 PPM which may take 24 hours.

If you over-chlorinate your hot tub, what should you do?
The safe maximum bathing level for Chlorine is 5 ppm. If you have put too much Chlorine into the water, then you must now wait until the reading drops back to this safe level. You can open the spa cover and run the jets and this will help a little, but depending on how over-chlorinated it is, it might take a while until it's safe to use the hot tub.

How often do you have to change hot tub water?
As a rule you should change your water every 3 to 4 months. Sometimes if the spa has had a lot of use it may be a good idea to change the water more often than this. The problem is TDS Total dissolved solids, just like a cup of tea if you keep putting in sugar there will come a time that it just does not dissolve. Same with a Hot tub if you keep adding chemicals to maintain the spa then there will come a time that it will be very hard to correct imbalances and it is best to just change the water.

Water Issue FAQs
How do I get rid of suds in the hot tub?
If you only have a small soap problem, then a few drops of Hot Tub Barn Foam Reducer will make the soap bubbles go away. If the problem persists, or there is a major amount of soap in the spa, the only thing to do is to empty and refill with fresh water.

What do you do if your spa water is cloudy?
Cloudy hot tub water can mean two things,
1) that the filtration is failing to clean out the small dust particles in the water or
2) that there is bacteria growing in the Spa. If it is Dust then I would suggest you buy a product like spa sparkle which acts like a coagulant and captures all the dust in the filters. Note that once the hot tub is nice and clean you need to get the filters out and clean them, if you don't then after 24 hours the spa sparkle will break down and empty the dust back in to your hot tub.
If it's bacteria then you need to act fast and shock the spa with a double the normal does of both Chlorine and Non Chlorine Shock.

Why is my hot tub green water?
Green is not a good colour for hot tub water. It indicates that your spa has active bacteria growing in the water.
1) do not use until problem is solved
2) Empty water out then scrub all surfaces with a chlorine solution.
3) rinse out with clean water
4) refill with clean water
5) shock dose the spa with a combination of Chlorine and Non Chlorine Shock the amount of each will vary depending on how many gallons of water your spa holds. As a guide I would add 6 teaspoons of Chlorine and 6 tablespoons of Non Chlorine Shock to a 300 gallon hot tub.


Pre-purchase & Costs

1. Which sauna should I buy?

When buying a sauna, different types of saunas are distinguished. On the onehand, there are indoor saunas and, on the other hand, outdoor saunas. You can choose from a variety of design lines, materials and equipment features.

Whether for indoor use or for the garden - individual special requests are tailor-made at Beta Wellness. Whether classic, modern, rustic or individual is
up to you. The styles can also be easily combined with each other. In the end, the sauna you choose will be 100% to your personal taste.

2. How much does your own sauna cost?
Nowadays, saunas come in a wide variety of shapes and for every budget. But the bigger and more individual, the more expensive the sauna will be. The cost of
your own sauna is divided into purchase price and operating costs. The purchase price varies depending on the type of sauna (indoor, outdoor), standard model
or custom-made. In addition, there are transport costs and installation costs if the sauna is installed by a professional.

The monthly operating costs consist of the running costs as well as the electricity costs. Beta Wellness offers unbeatable introductory prices for the
purchase of our sensational sauna novelties.

3. How much space do I need to install a home sauna?
This depends on the model and capacity you choose. Saunas can range from 2-3 people to larger models that can accommodate multiple people.

4. Can I customize my sauna?
Yes, we offer customization options, including choice of wood, lighting, sound systems, and more.


1. What should be considered before thefirst sauna session?

1. Check all lines and connections to make sure they are properly tightened.

2. Make sure that the sauna stones are washed before carefully placing them around the heating elements. Avoid pressure and make sure the stones are the right size so that they do not get lost between the heating elements - but also so that the air can circulate properly between the cavities.

3. The heating elements must be completely covered by the stones to ensure optimal heating performance and no risk of burns to the user.

4. The sauna heater must be allowed to heat up properly for at least 1 hour with the door open before you dare to take your first sauna session. This may produce
light smoke but also an irritating odour.

5. Also note that heat softens plastic shims on the hinges. Check the door and the door handles - if necessary, be sure to tighten the screw connections, and
if necessary, adjust the door again properly (this does not constitute grounds for warranty).

2. How often should I use a sauna?
While it varies for everyone, many people find 3-4 times a week for 15-20 minutes per session to be beneficial.

3. How long does it take for a sauna to heat up?

Traditional saunas can take 20-30 minutes to reach the desired temperature, while infrared saunas typically heat up in 10-15 minutes.

4. How high are the energy costs of a sauna? And what is the heating behaviour of the sauna stove?

All heating elements work at 100% until the selected target temperature is reached – after that, on average, only 60% to 70% of the time – depending on the number and fluctuation of people using the sauna.

A 9 kW stove consumes approximately €4.95 during a usage time of 3 hours at a kW price of €0.25.

The heating time depends on the size of the cabin, the stove's power, the materials used, the location of the cabin, the dimensioning
of the intake and exhaust air, the insulation, and the amount of stones. Stoves with over 90 kg of stones take longer.

It is crucial that the walls, benches, and ceiling can absorb the heat energy and then radiate it back as infrared heat. This takes
between 45 and 60 minutes.

Sauna-goers absorb about 70% radiant heat, about 25% convection heat from the stove (transferred via air), and about 5% contact heat
from the bench. The combination of all results in the sauna climate in the cabin.

Sufficient air exchange (4-5 times air exchange per
hour) also ensures a rapid and pleasant achievement of the desired sauna
climate. Appropriate supply air and air circulation in the stove interact with
the ceiling exhaust opening (this depends on the cabin's condition).

Sauna temperatures

Knowing the temperature zones in the sauna:

Normally, a sauna has 2 bench levels and thus 3 temperature zones. With a set sauna temperature of 80 degrees, this results in the following zones - slightly
depending on the design and location of the cabin (house or garden):

- Between the floor and the lower bench: approx. 30 - 50 degrees / approx. 60 % humidity.

- Between lower and upper bench: approx. 60 - 70 degrees / approx. 15 % humidity

- Between upper bench and ceiling: approx. 80 - 100 degrees / approx. 3 - 5 % humidity

Health Benefits

1. What are the health benefits of using a sauna?

Saunas offer a range of health benefits, including improved circulation, relief from muscle soreness, stress reduction, and improved skin health. Most
people also report better sleep after sauna sessions.

2. Is it safe to use a sauna if I have medical conditions?

If you have any medical conditions or are pregnant, it's essential to consult with a healthcare professional before using a sauna.

3. How does a sauna infusion affect the body and mind?

From a health perspective, a sauna infusion has little to no significance. Only the interaction between the sweating and cooling phases (fresh air, cold water)
strengthens the immune system and shows physical effects. The additional heat stimulus adds little to this – but it forms the royal conclusion of a sauna
session, intensifies the subjective feeling of relaxation, and has a stimulating or relaxing effect – depending on the added scent. The steam burst
touches the skin like a "glow" and marks the moment of meditative silence and sensual pleasure. During the infusion, the room temperature hardly rises, although the rising
steam's "glow" is clearly noticeable. This effect is explained by the fact that the hot water vapor settles on the cooler skin and releases the heat
energy that the water has absorbed from the stones. The 4-8 mm thick cooler layer of air on the skin – caused by sweating – is interrupted by the
increasing humidity in the room, the heat now directly reaches the skin, and the air is perceived as hotter even though objectively the room temperature has
hardly changed.


1. How should I maintain and clean my sauna?

> Ventilate the sauna well after each sauna session!

> Do not clean the sauna until it has cooled down completely!

> Clean the sauna from top to bottom!

> Wipe sauna benches with a slightly damp cloth.

> The upper benches are automatically disinfected by the high heat.

> This is not sufficient for the lower benches - they should be cleaned occasionally using a special care disinfectant.

> Hydrogen peroxide (3%) can be purchased in pharmacies for this purpose - this natural substance evaporates into oxygen and water.

Never use agents containing chlorine or oil for this purpose.

> Coarser dirt or discoloration can be removed with a fine emery paper (100 - 150 grain).

> Limescale stains or discolorations caused by additives of the aroma infusions tend to form on the sauna heater.

> Clean the heater with a microfiber cloth.

> For heavier stains, we recommend vinegar or citric acid in the cleaning water.

> Wipe the floor with clear water and a lint-free floor cloth - occasionally a commercial floor cleaner can also be used.

> Always wipe dry well and then leave the sauna door open.